Shipping policy

Standard Item Processing Times

  • All standard items are processed within 4 business days and then sent to warehousing for dispatch.

  • For expedited service, we offer priority processing, ensuring your product is dispatched within 48 hours (2 business days).


    Order Cancellation Policy

    Orders may only be cancelled before they enter the processing or shipping stage.

    Once an order has been processed, dispatched, or handed over to the courier, it cannot be cancelled, as logistics and fulfillment costs have already been incurred.

     

Custom Item Processing Times

  • Custom orders require varying processing times based on the product's complexity and detail.

  • Each product page specifies the applicable processing and production times.

Shipping Times

We provide free worldwide standard shipping to eligible countries (see list below).
The estimated delivery times for standard shipping are:

  • United Kingdom (UK): 3–10 business days*

  • Europe: 1–2 weeks*

  • United States (USA): 3–14 business days*

  • Middle East: 3 weeks*

  • Central Asia: 3 weeks*

  • Australia & New Zealand: 1–2 weeks*

  • South America: 1–3 weeks*

*Delivery timeframes are estimates based on recent deliveries and are not guaranteed. While we strive to meet delivery expectations, unforeseen circumstances such as customs delays, weather disruptions, or courier issues may affect delivery times. Refunds will not be issued for delays beyond the estimated timeframe.

Shipping Taxes and Duties

  • For shipments to the European Union (EU), United States, Australia, Brazil and New Zealand, all taxes and duties are included in the shipping price. Customers will not need to pay additional fees upon receiving their goods.

  • For other countries, any applicable import taxes or duties are the responsibility of the recipient, as required by local customs regulations.

Accepted Payment Methods

We use trusted and secure payment gateways to ensure your data is protected. As we are parnered with Shopify Payment or Stripe.


We accept:

  • Major credit cards, including Visa, Mastercard, and American Express (Amex).

  • Express payment options such as PayPal, Clearpay, Google Pay, Klarna and Apple Pay.

Our payment systems are certified through Verisign and Norton Security Gateway, ensuring your transactions are secure and encrypted.

In-Transit Orders & Returns

If an order is already in transit, return or refund requests will not be accepted until the shipment is successfully delivered.

Customers are required to accept delivery of the order before initiating any return request in accordance with our Return & Refund Policy.

Return requests submitted before delivery will be considered invalid.

Contact Us

If you have any questions, concerns, or require assistance, feel free to contact us:

  • Email: hurraystoreofficial@gmail.com

We are committed to your satisfaction and aim to provide exceptional customer support.